Frequently Asked Question

Remote Support Pricing

We provide secure and professional remote tech support to resolve your issues quickly and efficiently.

Our pricing is hourly-based for complete transparency.

Pricing Structure

Note: All prices are exclusive of GST. Applicable GST will be charged extra.

Important Billing Policy

• One Session = One Computer

  Each session covers only one computer or device.

  If we fix two computers within the same hour, you’ll be billed separately for both.

• Minimum Billing: Every session is billed for at least 1 hour, even if resolved earlier.
• Beyond First Hour: Additional time is billed in 30-minute blocks.
• Upfront Estimate: If we foresee extended troubleshooting, we’ll inform you before proceeding.

General Terms

1. GST Extra – All prices are exclusive of GST, which will be applied additionally.
2. Single Device Policy – Each session is applicable to one device only. Multiple devices will be billed separately.
3. Data Backup – Customers are advised to back up important data before the session.
4. Liability – While we take utmost care, The Good Men Enterprise is not responsible for any indirect data loss or corruption during troubleshooting.
5. Session Presence – We strongly recommend staying present during the support session for transparency and security.
6. Secure Access – Remote access is granted only for the duration of the session and will be terminated immediately after troubleshooting.
7. No Refunds – Once a session starts, charges are non-refundable regardless of issue resolution.

For detailed inclusions, exclusions, and full policies, please refer to our

Terms & Conditions

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