Frequently Asked Question

These Terms & Conditions (“Terms”) govern all laptop fabrication, custom assembly, hardware modification, upgrade, repair, and related services (“Services”) provided by The Good Men Enterprise (“Company”, “We”, “Us”, “Service Provider”) to any customer (“Customer”, “You”).

By submitting a device, approving a quotation, making payment, or allowing commencement of work, the Customer confirms that they have read, understood, and irrevocably agreed to these Terms in full.

1. Nature of Fabrication & Modification Services

1.1 Fabrication and modification services are non-standard, specialised, and non-OEM in nature, involving partial or complete disassembly of the device.

1.2 Services may include, but are not limited to, custom assembly, re-assembly, component replacement or upgrade, motherboard-level work, BIOS or firmware interaction, thermal or power modifications, and internal reconfiguration.

1.3 Such services may permanently alter the original condition, configuration, and behaviour of the device.

2. Customer Consent & Assumption of Risk

2.1 The Customer voluntarily authorises the Service Provider to perform the requested Services.

2.2 The Customer expressly acknowledges that fabrication and modification involve inherent technical risks, including device instability, partial or total failure, incompatibility, reduced lifespan, or irreversible damage.

2.3 The Customer agrees that all Services are undertaken entirely at their own risk, with full understanding of potential outcomes.

3. Manufacturer Warranty & OEM Disclaimer

3.1 Fabrication or modification may void manufacturer, seller, or extended warranties.

3.2 The Service Provider makes no representation or guarantee regarding the preservation of OEM or third-party warranties.

3.3 Warranty loss shall not constitute grounds for refund, claim, or dispute.

4. Data Backup & Data Loss

4.1 The Service Provider shall not be responsible for loss, corruption, or compromise of data under any circumstances.

4.2 Data backup is the sole responsibility of the Customer, irrespective of whether backup assistance was offered, requested, or declined.

4.3 The Service Provider shall not be liable for data loss, software corruption, OS failure, encryption or BitLocker issues, application errors, or licensing problems.

5. Pre-Existing, Hidden & Latent Defects

5.1 Devices may contain pre-existing, hidden, or latent defects not detectable during initial inspection.

5.2 Such defects may surface during or after service, including motherboard failure, power IC issues, thermal damage, liquid residue, corrosion, battery degradation, or effects of prior unauthorised repairs.

5.3 The Service Provider shall not be held responsible for such defects, even if the device was operational prior to service.

6. No Guarantee of Outcome

6.1 All Services are performed on a best-effort basis only.

6.2 The Service Provider provides no assurance or guarantee of performance improvement, stability, compatibility, longevity, or future software/OS behaviour.

6.3 Failure to achieve desired results shall not entitle the Customer to refunds, replacements, or compensation.

7. Parts, Components & Compatibility

7.1 Components used may be new, refurbished, compatible third-party, or customer-supplied.

7.2 The Service Provider does not guarantee future compatibility, performance consistency, or lifespan of any component.

7.3 Any part warranty, if applicable, is strictly limited to the manufacturer or supplier’s terms.

7.4 The Service Provider shall not be liable for failures arising from third-party components or customer-supplied parts.

8. Limited Workmanship Warranty (If Explicitly Stated)

8.1 Any workmanship warranty is valid only if explicitly mentioned on the invoice, and is limited strictly to the specific service performed.

8.2 This warranty excludes physical damage, liquid damage, electrical surges, voltage fluctuations, software or OS issues, misuse, overheating, or further modifications by any party.

8.3 All warranty claims are subject to inspection and approval by the Service Provider.

9. Ownership & Authority Representation

9.1 The Customer represents and warrants that they are the lawful owner of the device or are duly authorised by the owner or organisation to request Services.

9.2 The Service Provider shall not be responsible for ownership disputes, legal claims, or third-party objections.

10. Software Licensing & Legal Compliance

10.1 The Service Provider does not install, activate, supply, or endorse pirated, cracked, or unlicensed software.

10.2 The Customer is solely responsible for software licensing compliance.

10.3 The Service Provider shall not be liable for legal, operational, or compliance issues arising from software usage.

11. Third-Party Dependencies

11.1 The Service Provider shall not be responsible for failures caused by third-party software, drivers, firmware, operating systems, OEM utilities, cloud services, suppliers, or future updates or discontinuations thereof.

12. Testing Limitations

12.1 Post-service testing is limited to basic functional checks under controlled conditions.

12.2 Identical performance under all real-world usage conditions is not guaranteed.

13. Time Estimates & Delays

13.1 Any timelines or delivery estimates provided are indicative and non-binding.

13.2 Delays due to parts availability, diagnostics, complexity, or unforeseen issues shall not constitute breach of service or grounds for compensation.

14. Limitation of Liability

14.1 To the maximum extent permitted by law, the Service Provider’s total liability, if any, shall be strictly limited to the service amount paid, excluding parts.

14.2 The Service Provider shall not be liable for loss of business, profits, data, time, productivity, indirect or consequential damages, or emotional distress.

15. Indemnification

15.1 The Customer agrees to indemnify and hold harmless the Service Provider against all claims, losses, damages, liabilities, costs, and legal expenses arising from misuse of the device, data issues, legal violations, third-party claims, or breach of these Terms.

16. No Refund & Cancellation Policy

16.1 Fabrication, custom assembly, and modification services are non-refundable once initiated.

16.2 Refunds shall not be issued due to change of mind, dissatisfaction, compatibility issues, or post-service device failure.

17. Customer Misuse & Post-Service Responsibility

17.1 Any damage caused by improper use, overloading, overclocking, inadequate ventilation, software tampering, or unauthorised repair shall immediately void all service obligations.

18. Device Storage & Abandonment

18.1 Devices not collected within 30 days of service completion may attract storage charges.

18.2 The Service Provider reserves the right to treat such devices as abandoned and dispose of them to recover dues.

19. Payment Terms

19.1 Advance or full payment may be required prior to service commencement.

19.2 Devices shall not be released until all dues are fully cleared.

20. Force Majeure

The Service Provider shall not be liable for failure or delay caused by events beyond reasonable control, including natural disasters, power failures, supplier delays, strikes, or governmental actions.

21. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.

22. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India.

All disputes shall be subject to exclusive jurisdiction of Mumbai courts.

23. Acceptance & Modification

23.1 Use of Services constitutes full and unconditional acceptance of these Terms.

23.2 The Service Provider reserves the right to modify these Terms at any time without prior notice.