Frequently Asked Question
The following Terms, Conditions, and Disclaimers govern all engagements, communications, estimates, proposals, quotations, BOQs, invoices, site visits, installations, and services provided by The Good Men Enterprise(“Company”, “We”, “Us”).
By requesting an estimate, approving work, making payment, or allowing execution of any activity, the client (“Client”, “You”) confirms unconditional acceptance of these terms.
1. NON-BINDING NATURE OF ESTIMATES, PROPOSALS & COMMUNICATIONS
All information shared by us, including but not limited to estimates, quotations, proposals, scope descriptions, timelines, emails, WhatsApp messages, presentations, drawings, and verbal discussions, is provided strictly on a best-effort, indicative, and non-binding basis. Such communications are intended solely to assist the Client in understanding potential requirements and approximate costs.
No communication shall be interpreted as a legally enforceable offer, commitment, guarantee, or assurance unless expressly converted into a formally executed written agreement signed by authorized representatives of both parties. The Company shall not be bound by any verbal assurances, informal communications, or preliminary discussions.
2. DEFINITION OF SCOPE OF WORK AND EXCLUSIONS
The scope of work is strictly limited to the items, quantities, brands, models, configurations, and services explicitly stated in writing and approved by the Client. Any work, material, or service not expressly mentioned shall be deemed excluded, irrespective of whether such work is necessary for completeness, integration, or functionality.
This includes, without limitation, civil works, electrical modifications, carpentry, false ceiling adjustments, painting, conduit cutting, furniture changes, coordination with other vendors, or any implied or assumed activity. The Company shall not be held responsible for omissions arising from assumptions made by the Client.
3. CHANGES, REVISIONS & SCOPE CREEP
Any change in requirements, whether initiated by the Client or necessitated by site conditions, technical constraints, or third-party limitations, shall constitute a change in scope. This includes changes in product selection, layout, quantities, specifications, execution methodology, or timelines.
All such changes shall require a revised estimate and written approval. The Company shall not be obligated to proceed with modified requirements without formal confirmation and may revise pricing, timelines, and deliverables accordingly.
4. PRICING VARIATIONS & COMMERCIAL UNCERTAINTY
All pricing shared is subject to variation due to market conditions beyond the Company’s control. These include OEM or distributor price changes, product discontinuation, import duties, freight costs, currency fluctuations, tax changes, or supply constraints.
The Client acknowledges that earlier prices are indicative and cannot be relied upon as fixed or guaranteed. The Company shall not be liable for cost increases arising between estimation and execution stages.
5. PRODUCT AVAILABILITY, DISCONTINUATION & SUBSTITUTION
Technology products are subject to rapid change, limited availability, and manufacturer discontinuation. In the event that a specified product is unavailable, the Company reserves the right to supply an equivalent or higher-specification alternative without prior consent.
Differences in appearance, accessories, or minor specifications shall not constitute a defect or non-compliance. The Client agrees that functional equivalence shall be considered acceptable fulfillment.
6. PROJECT TIMELINES & DELAY DISCLAIMER
All project timelines are indicative and based on assumptions regarding site readiness, approvals, and third-party performance. The Company shall not be responsible for delays arising from factors including but not limited to client dependencies, civil or electrical readiness, internet service providers, OEM delivery schedules, logistics delays, or force majeure events.
No penalties, compensation, liquidated damages, or claims shall be applicable for delays under any circumstances.
7. CLIENT SITE READINESS & ACCESS OBLIGATIONS
The Client is solely responsible for ensuring that the site is fully ready for execution, including power availability, earthing, rack space, conduits, access permissions, and a safe working environment.
Any delays, idle time, repeat visits, or rework caused by site unreadiness shall be chargeable. The Company shall not be liable for incomplete execution due to site limitations.
8. THIRD-PARTY SERVICES & DEPENDENCIES
The Company often relies on third-party entities such as ISPs, OEMs, distributors, cloud providers, builders, societies, and logistics partners. These entities operate independently and are outside the Company’s control.
The Company shall not be liable for failures, delays, or deficiencies caused by such third parties, even if their services are essential to overall project completion.
9. PAYMENT TERMS, ADVANCE & OWNERSHIP
Advance payment is mandatory unless explicitly agreed otherwise in writing. The Company reserves the right to suspend work, delay procurement, or withhold delivery in case of non-payment or delayed payment.
Ownership of all supplied equipment and materials shall remain with the Company until full and final payment is received. Non-payment shall entitle the Company to discontinue services without liability.
10. INSTALLATION, TESTING & ACCEPTANCE
Installation services are limited to physical installation and basic functional verification. Advanced configuration, optimization, tuning, or integration services are excluded unless specifically agreed.
Use of the system, sign-off, or handover shall constitute deemed acceptance of work completed.
11. WARRANTY & POST-INSTALLATION SUPPORT
Any warranty provided is strictly limited to the manufacturer’s warranty terms. The Company does not provide independent warranties, uptime guarantees, or performance assurances.
Post-installation support is not included unless covered under a separately executed AMC or SLA agreement.
12. DATA, SECURITY & BUSINESS LOSS DISCLAIMER
The Company shall not be liable for data loss, data corruption, cyber incidents, malware, ransomware, or security breaches. The Client remains solely responsible for data backup, recovery, and security controls.
Under no circumstances shall the Company be responsible for business interruption, loss of revenue, or reputational damage.
13. LIMITATION OF LIABILITY
The Company’s total liability, if any, shall be strictly limited to the amount actually paid by the Client for the specific service or product in question.
The Company shall not be liable for indirect, incidental, consequential, or third-party damages of any nature.
14. NO PARTNERSHIP, AGENCY OR SLA
Nothing in this engagement shall be construed as creating a partnership, agency, employment relationship, or SLA unless expressly agreed in writing. Informal communications shall not be binding.
15. FORCE MAJEURE
The Company shall not be liable for delays or failures caused by events beyond reasonable control, including natural disasters, pandemics, strikes, shortages, regulatory changes, or acts of God.
16. INTELLECTUAL PROPERTY & CONFIDENTIALITY
All designs, layouts, documentation, and methodologies shared remain the intellectual property of the Company and may not be reused or disclosed without written consent.
17. TERMINATION RIGHTS
The Company reserves the right to suspend or terminate services without liability in the event of non-payment, breach of terms, unsafe working conditions, or misrepresentation by the Client.
18. GOVERNING LAW & JURISDICTION
These terms shall be governed by the laws of India. All disputes shall be subject exclusively to the jurisdiction of Mumbai, Maharashtra.
19. FINAL ACCEPTANCE
Engagement of services, payment, or permission to execute work shall constitute unconditional acceptance of these Terms & Conditions.